Search Engine Optimization

Archive for - October 25, 2007

Google has launched A Faster Way to Contact AdWords Support

We just received the email below. A Faster Way to Contact AdWords Support…

I think its great that they have come up with a personlized service for customers that may be new and help them with there PPC program.

Hello,

Thank you for advertising with the Google AdWords program. As a
special thank you, we are pleased to offer you an enhanced level
of customer support for being one of our top AdWords advertisers.

AdWords continually strives to provide new and effective features
to enhance the Google user experience. We’re testing a new support
option that allows you to contact an AdWords Specialist by phone
with just the click of a button. We pay for the call and we even
do the dialing — all you need to do is pick up the phone and
talk.

Try it out by visiting our Help Center via the ‘Contact Us’ link
within your account. After clicking ‘Contact Us,’ follow the
prompts to identify your concern. You’ll then be offered the
option to speak directly to an AdWords Specialist by entering your
contact phone number and clicking ‘Call.’ When your phone rings,
answer it; you’ll hear ringing on the line as we connect you
directly to our AdWords support team. It’s that easy.

This service is completely free to users; Google pays all local
and long distance charges. However, if you give us a mobile phone
number, your normal airtime fees or other fees charged by your
provider for the call may apply.

AdWords Specialists are available by phone Monday – Thursday,
from 7 a.m. to 7 p.m. PST (U.S.), or on Friday, from 7 a.m. to 6 p.m.
PST (U.S.).

We’re excited to offer you this new way to get immediate AdWords
help right when you need it.

Sincerely,

The Google AdWords Team

Google Inc.
1600 Amphitheatre Parkway
Mountain View, CA 94043

************************

Keep up the good work Google Team!

Mike

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