How to Manage Your Online Reputation
In this day and age, no matter how much you strive to do your best work and provide excellent customer service, somebody out there is bound to say something negative about you online. And before you know it, when people search for your company or brand name on Google or another major search engine, they’ll see a negative result on the first page of search results.
How can you bump those damaging results off of the first page? How can you protect your company’s reputation and minimize the effects that negative search results can have on your brand and business?
Well, there are two things you can do to lessen the impact of negative search results. You can either have the search results in question removed or bump them off of the first page by publishing tons of content that sheds a positive light on your brand.
What to Do BEFORE You Start Applying Online Reputation Management Techniques
The first thing you should do is contact the person who wrote the negative content or review about your company. Call or email this person to try and fix the problem. If you do your best to improve the situation, the person will most likely write about that experience, too, which is good for your brand because it shows potential customers that you care.
Remove Negative Search Results
If you want to remove the negative search results, start by nicely asking the person who posted it to remove it. If the negative content is in a forum, ask the forum moderator to remove the thread or post.
If simply requesting that they remove it doesn’t work, you’ll have to take more stringent measures, such as offering a settlement or threatening to take legal action. Some businesses even counter-attack the person who posts the negative comment by writing something defamatory about them online and blackmailing them. This tactic, however, is not recommended, as there are many other effective ways to deal with the problem that won’t require you to put someone else’s reputation and livelihood on the line.
Push Negative Search Results off the First Page
Another effective way to manage your online reputation is to fill up the first page of Google with positive results about your company in order to bury negative results. If you don’t already have your own website, the first step you need to take is to build a website with your company name in the URL. Next, start a blog so you can dominate the search results for your brand name. Blogs tend to rank well, even if you do very little to promote them. Just make sure that your blog title and post titles contain your company’s name.
You should also create social networking profiles on sites like LinkedIn and Facebook because they rank well. Naymz is a great site where you can create a profile and then link out to all of your other social media profiles. Eventually, after creating several social media profiles, you’ll be able to rebuild your reputation on the search engines.
So, there you have it.  Whether one of your ex-employees defames you or a disgruntled customer writes a negative review about your business, you need to do whatever it takes to protect your online reputation. Your first step should be to try and resolve the issue with the person who wrote the negative content in question, but if that doesn’t work, follow the steps above and you’ll eventually get that negative result off the front page for your brand’s keyword and limit the damage that it causes your business.
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